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Terms of service

Last updated: November 13, 2026

1. Who we are

SOLBOX USA Corp ("SOLBOX USA", "we") operates the website https://solboxus.com and its commercial cargo division, SOLBOX Cargo.

  • Address: 2109 NW 79th Ave, Miami, FL 33122, United States
  • Email: info@solboxus.com
  • Phone: +1 786 370-9800

2. Scope

These terms govern the use of this site and the general conditions of our parcel shipping, mailbox, ocean and air cargo, and warehouse services. Each contracted service is also governed by the accepted quote or proposal; if they differ, what was agreed in it prevails.

3. Quotes, rates and transit times

  • The rates published on the site are general. The quote states the chargeable weight, actual or volumetric, the services included and the items payable separately.
  • Transit times are estimates counted from the shipment’s departure. They may vary with transport operations, customs clearance, weekends and public holidays.
  • Requesting a quote on the site does not create a contract; the service is confirmed when you accept the quote or proposal.

4. Goods and documentation

  • You must accurately declare the contents, value and characteristics of your goods and provide the required documents: commercial invoice, packing list and shipper and consignee details.
  • Batteries, liquids, chemicals, airbags, aerosols and other regulated products require prior review and, where applicable, their safety data sheet. Acceptance is confirmed for each product.
  • We may refuse goods that do not meet the requirements of carriers or of the authorities of the origin and destination countries.

5. Customs and taxes

Commercial cargo requires import procedures and payment of the corresponding taxes. You can use your own customs broker or request coordination with the Marco Tulio Gutiérrez agency in Honduras. The quote states the services included and the items payable separately.

6. Parcels: declared value, liability and insurance

  • Parcel shipments apply to goods with a declared value of up to US$600.
  • SOLBOX USA’s liability is up to US$100 per package.
  • You can purchase optional insurance for 5% of the declared value, subject to its terms and conditions.

7. Commercial cargo: insurance

You can request cargo insurance options. The proposal details the stages covered, the price, the limits, the deductible and the exclusions. Coverage is purchased expressly.

8. Storage

Temporary storage at our Miami warehouse while your shipment is consolidated is free of charge. Inventory storage and order preparation at our Miami warehouse (3PL) are governed by their own proposal.

9. Tracking

You can check in Magaya the status of your goods and of the shipment they are linked to. That information is for guidance and reflects the recorded movements.

10. Use of the site

  • The information on the site is general and may be updated without notice.
  • The texts, images, logos and trademarks on the site belong to SOLBOX USA or their owners and may not be used without permission.
  • The site’s forms may not be used to send false information, unsolicited advertising or unlawful content.

11. Privacy

How we handle your personal data is described in our Privacy policy.

12. Changes to these terms

We may update these terms. We will publish the current version on this page with its update date.

13. Contact

SOLBOX USA Corp — info@solboxus.com — +1 786 370-9800