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Privacy policy

Last updated: November 12, 2026

1. Who is responsible for your data

The data controller is SOLBOX USA Corp ("SOLBOX USA", "we"), which operates the website https://solboxus.com and its commercial cargo division, SOLBOX Cargo.

  • Address: 2109 NW 79th Ave, Miami, FL 33122, United States
  • Privacy contact email: info@solboxus.com
  • Phone: +1 786 370-9800

2. What data we collect

Data you give us in the quote forms

  • Contact name, company, email and phone.
  • Details of the operation: description of the goods or product, origin, destination, weight, dimensions, number of packages, required date and comments.
  • Details specific to each service, for example handling requirements, inventory volume or monthly orders.
  • Files you choose to attach: photos of the goods and safety data sheets.

Please do not include identity documents or personal data of third parties in the forms or in the attached files.

Data collected automatically

  • Browsing data through Google Analytics: pages visited, device, browser, approximate location and source of the visit.
  • IP address, which we use temporarily to limit abusive form submissions. We do not store it in a database.
  • The page you sent the request from and the language of the site.

Data this site does not collect

Mailbox registration, login and shipment tracking take place on the Magaya platform (tracking.magaya.com). The data you enter there is governed by the terms of that platform and by our service relationship with you.

3. What we use your data for

  • Handling your request and preparing the quote.
  • Contacting you by email, phone or WhatsApp about that request.
  • Providing the service if you decide to hire it.
  • Measuring and improving the use of the site.
  • Protecting the site against abusive use.
  • Meeting legal, customs and transport security obligations.

We do not sell your personal data.

4. Who we share it with

We share data only with providers we need in order to operate:

  • Resend: sending the email with your request to our sales team.
  • Google Analytics (Google LLC): measuring visits.
  • Cloudinary: hosting the images of the site.
  • Magaya: mailbox, customer account and tracking.
  • Meta (WhatsApp and Instagram): WhatsApp conversations and posts shown on the site.
  • Our web hosting provider: hosting the site.

When you hire a shipment, we also share the necessary data with carriers, customs brokers and authorities of the United States, Honduras and Spain, depending on the route.

5. How long we keep it

We keep quote requests for 24 months from the last contact. If you hire a service, we keep the documentation for as long as the applicable customs, tax and transport regulations require.

6. Cookies and analytics

The site uses Google Analytics, which sets cookies to tell visitors apart and measure use. They are only activated if you accept them in the cookie notice; you can change your choice at any time from the "Cookies" link at the bottom of every page. You can also block or delete cookies in your browser settings.

7. Your rights

You can ask us for access to your data, its correction or its deletion, and object to our continued use of it. Write to info@solboxus.com with your name and the email you used to contact us. We will reply within 30 days at most.

If you are in Spain or another European Union country, you also have the rights of restriction and portability set out in the General Data Protection Regulation, and you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. International transfers

SOLBOX USA operates from the United States, Honduras and Spain. Your data may be processed in any of those countries and in those of our providers.

9. Security

The site uses an encrypted connection (HTTPS). The forms validate the information, limit repeated submissions and check the real type of attached files. No system is completely secure, but we apply reasonable measures to protect your data.

10. Minors

Our services are aimed at companies and adults. We do not knowingly collect data from minors.

11. Changes to this policy

We may update this policy. We will publish the current version on this page with its update date.

12. Contact

SOLBOX USA Corp — info@solboxus.com — +1 786 370-9800